Frequently Asked Questions


Orders ship in 1 - 2 business days unless otherwise noted.

All our shipping is handled via UPS, USPS, or FedEx. Standard and Priority shipping are available at checkout for your convenience. From the time your order is placed, it could take 2 - 4 days to receive tracking information.

Yes, we ship to both Alaska and Hawaii.

The majority of items will all be shipped together in one package but please note that some items may be shipped separately from the rest of your order. If you believe there to be any items missing, please email us right away at

Anyone would be concerned to get a delivery notification, but not a package.  We do our best to partner with reliable shipping carriers as well as offer affordable Package Protection (in the Cart).  Unfortunately, once the items leave our facility we can no longer assume responsibility.  

If you purchased Package Protection and need assistance filing a claim, please reach out to us at as soon as possible. 

If you did not purchase the Package Protection, we recommend contacting the carrier to report the missing package.  Please let us know if you are experiencing any challenges by reaching out to customer service at within 14 days of the delivery notification so we can assist in filing a claim for your missing package.

Order Changes/Returns/Exchanges

Please email our customer support team right away at . We will do our best to make changes or cancel your order as long as it has not been shipped. Our order processing times are extremely fast so please be sure to double check your items, sizes, and address are correct before placing your order. Once your order has shipped, we are not able to make any changes.

We have partnered with an amazing service to help make returns and exchanges easier for you on all eligible items!  Make sure all items are in their original condition, and not worn or washed prior to starting the process. Please see our Returns & Exchanges page for more details.

Please use this link to get started

We work with our staff to ensure that they receive excellent training on packing your order properly to avoid mistakes.  However, we are human and mistakes can happen.  In the case that it does, please contact our customer support team at within 24 hours of delivery, we are happy to help!

General Questions

Yes, we do! You can buy them here.

Our customer service team works Monday - Friday and they are happy to help you with any questions or concerns. They will respond to your email within one business day. Please know your email will be received and answered as quickly as possible.

We’ve all been there and done that… If this happens please send us an email at and we’ll take care of you.

In general, we only allow one discount per order and the promotion may not be applicable to all items.  Please review the information in the offer for the code you are attempting to use for promo details.  If you feel there is an error, please reach out to us at  We are happy to confirm our discounts are working properly. 

Credit cards can be declined for several reasons. The reason we see most often is an error in the "Bill To" address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV or CVC number of your card.